By law, once an order has been delivered and received by the customer, it may not be returned for resale. If we made an error while filling your order, we will refund your costs and the costs charged to your insurance company.
We are not responsible for:
It is your responsibility to inform our staff of adjustments in your therapy, changes in your personal information, change of address and change of insurance.
An order will not be refunded more than 24 hours after the customer has received the order. All purchases authorized for return must be sealed (unopened). Any opened product containers cannot be refunded.
• If you have a question about a received package, call our Customer Care Center at 09033308830 to inquire about the contents prior to opening package.
• All authorized returns will be credited upon receipt of the return, less shipping costs. Shipping costs will not be credited unless the shipping error was our fault.
Please note that all products are scanned and serial numbers documented before dispatched. Every return or refund claim MUST match the dispatched product, otherwise it shall be considered invalid.
